In February 2012 the then Haywards Heath Mayor, Councillor John Sabin joined Southern’s managing director and guests in opening Southern’s indoor cycle hub at Haywards Heath station with some hullaballoo.
For an £50 annual subscription cyclists got a two-tier parking for 160 bicycles, secure lockers, a changing room and toilets. I used to be one such cyclist, having paid and joined the scheme last January, and I liked it.
However, in July 2015 with little or no notice - apart from taped leaflet on the door two days beforehand - the Hub was closed and demolished as part of the station redevelopment. There has been no contact or explanation whatsoever from Southern and I – and I presume quite a few others – have been left in the dark and out of pocket. Staff at Haywards Heath station, although I have asked more than once, seem to have no information about how subscribers to the Hub will be refunded; if and where the keycard and locker keys for the now demolished facility should be returned; or if or when there will be secure bicycle parking or cyclists’ facilities when the redevelopment is finally finished,
Since there seems to be no information available, can I appeal to the Southern through your letters page to take trouble to contact its long-suffering cyclist customers about the situation without delay. I feel we are owed an explanation, an apology and in some cases, including mine, some money.
The Hollow, Lindfield
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