Haywards Heath care service improves its CQC rating

A domiciliary care service providing personal care to 24 people living in their own homes in the Haywards Heath and Burgess Hill has seen an improvement in its CQC rating.
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Your Quality Care Services Limited in Bridge Road, Haywards Heath, has been rated ‘good’ by the health watchdog – up from ‘requires improvement’ at its last inspection.

The Care Quality Commission said: “The provider completed an action plan after the last inspection to show what they would do and by when to improve.

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“At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Your Quality Care Services Limited provides personal care to people living in Haywards Heath and Burgess HillYour Quality Care Services Limited provides personal care to people living in Haywards Heath and Burgess Hill
Your Quality Care Services Limited provides personal care to people living in Haywards Heath and Burgess Hill

“The overall rating for the service has changed from requires improvement to good.”

People told health bosses they were happy with the service they received.

One person commented: “It’s like a little family. We are well looked after. I would recommend them.”

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People were protected from avoidable harm and abuse, the CQC report said. Safeguarding policies and procedures were being followed, while staff recognised signs of abuse and had reported any concerns.

It added: “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

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