Ambulance service review

Focus turns on Sussex Ambulance Service

THE Commission for Health Improvement (CHI) has begun a routine assessment of Sussex Ambulance Services NHS Trust and would like to hear from local people who wish to talk about their experiences with the trust.

The assessment, known as a clinical governance review, will take 17 weeks and is part of a rolling programme that will involve a CHI team visiting every NHS trust and local health group in England and Wales.

CHI will look at the management, provision and quality of the ambulance services, which include 999 calls and patient transport services.

People involved with the Trust staff, patients or affiliated organisations can discuss their experiences with CHI at individual or small group meetings.

These are to be held at Crawley and Hove on Tuesday, November 5, Eastbourne on Wednesday, November 6 and Bognor Regis on November 7.

CHI Chairman Dame Deirdre Hine said: "The patient's experience of care lies at the heart of CHI's work. We aim to improve standards of care by focusing on the experience of those using the NHS. We want the NHS to see itself as the patients see it. Sometimes that process will be an uncomfortable one, but it is vital if we are to provide a better service."

To arrange a confidential appointment, send comments or for more information, phone CHI on 0845 601 3012 (charged at local rate) quoting reference: Sussex Ambulance or e-mail