Complaint over new car park at Haywards Heath station

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A driver who received a £100 penalty charge for failing to display a ticket says inadequate signage is to blame for her mistake.

Nicola Gallagher, who is taking the matter to Parking On Private Land Appeals (POPLA), parked in the new multi-storey car park at Haywards Heath station on April 1. The ticket did not say that it needed to be displayed and, Mrs Gallagher said, the relevant signs were small and ‘covered in small print – and put up on the driving ramps where you have no chance to read them’.

“I appealed to the operator (Indigo) who despite seeing evidence of my purchased ticket have refused to drop the fine,” she said.

“On the day in question I saw a number of cars with penalty notices – and have since become aware of a number of other people being caught out.”

A Southern spokesman said: “Haywards Heath car park is a pay and display car park and there are notices in the form of pay and display tariff boards located throughout.

“However, we are in the process of reviewing signage at the car park and will look into ways of making them more prominent.”

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