South East Water thanks customers following ‘serious burst’ water main

Downlands Community School in Hassocks closed on Friday (May 19) due to the burst. Picture : Liz Pearce
Downlands Community School in Hassocks closed on Friday (May 19) due to the burst. Picture : Liz Pearce

South East Water has thanked its customers following a ‘serious burst’ water main on Friday (May 19).

Repair crews worked throughout the day to fix the burst water main which caused customers in the Barcombe, Ditchling, Plumpton and Chailey to be without water for a time.

Two schools also closed for the day due to the burst.

Downlands Community School in Hassocks closed for all of its lessons, apart from its GCSE exams which still went ahead.

The burst, which caused extensive damage to a 15 inch diameter water pipe, happened at around 11.30pm on Thursday (May 18).

South East Water’s specialist technicians worked quickly to change the flow of water around the network of underground pipes to restore water supplies to as many homes as possible.

Bottled water stations were set up and deliveries made to vulnerable customers.

Steve Andrews, incident manager at South East Water, said: “Our technicians worked extremely hard to re-route our water network quickly to make sure we restored water supplies to our customers as quickly as possible.

“This was done carefully to protect the water mains system against further bursts by releasing the water into the network slowly and in a controlled manner.

“The repair has now been completed and supplies are now returning to properties.

“I would like thank all of our customers affected by loss of water or low pressure for their patience and co-operation while the work to fix the burst water pipe took place and we are sorry for any disruption caused.”

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