LETTER: Distress for rail travellers

Your letters
Your letters

Absence of staff at Hassocks Station on Saturday August 20 meant that travellers were not able to purchase tickets for their journeys either through the ticket office which was closed or through the ticket machines which were put out of action.

They were advised by notice to purchase on board or at destination.

At final destination, in my case Victoria, a long queue (more than 12) had developed at the solitary ticket office.

I was second in the queue but still waited seven minutes to get my tickets so how long did the last person have to wait?

Further at Hassocks the lifts had been locked down (lame excuse) and toilets closed.

So for the elderly, disabled, families with children and buggies welcome to hell at Hassocks. I understand this scenario is not confined to Saturdays but happens on a daily basis.

As far as I’m aware this has nothing to do with the strike but seems to me to be more of a station management ‘problem’ and causes maximum distress to rail customers.

Hassocks is a modern station with seemingly nice facilities but badly run. I suspect it ran better 100 years ago.

John Langdale

Semley Road, Hassocks


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