Last year, we made a promise to give more support and advice to our customers struggling to pay their water bills.
This has never been more important yet the Consumer Council for Water says, nationally, thousands of people still aren’t aware of the support offered by water companies. We helped 142,000 people in 2015/16 but want to help more, and ensure everyone who is entitled to extra support is getting it. The issue of debt is complex and a one-size-fits-all approach does not work. That’s why we offer tariffs and schemes to fit with different circumstances and have a specialised debt advice team. More details: southernwater.co.uk/difficultypayingyourbill or call freephone 0800 027 0363 . It’s crucial we also focus on debt prevention.
In one initiative, we have a team of water efficiency experts who can visit customers at home and fit free water-saving gadgets to taps, toilets and showers. On average, these are leading to a ten per cent reduction in water use. When you have a meter and are paying for what you use, this means real, tangible savings. More details: southernwater.co.uk/home-visit or call 0330 3030277.
Affordability & Vulnerability Lead, Southern Water
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